Refund & Cancellation Policy

Last updated: August 2026

Who We Are

Univoma is the course provider and seller. When you purchase a course through our website, you are purchasing it directly from Univoma.

Refund Policy

All course purchases are non-refundable by default.

However, Univoma may consider a refund request made within 3 calendar days (72 hours) of the original purchase.

A refund request submitted after 3 calendar days from the purchase date will generally not be eligible for a refund.

Submitting a refund request does not automatically guarantee approval. Refund requests are reviewed by Univoma according to this policy.

3-Day Refund Request Period

If you are dissatisfied with your purchase and believe you qualify for a refund, you must contact Univoma within 3 calendar days (72 hours) of the original purchase.

After the 3-day period has expired, the purchase becomes final and non-refundable, except where a refund is required due to a duplicate payment, payment processing error, or another exceptional circumstance determined by Univoma.

Refund Eligibility

A refund request may be considered when:

• The request is submitted within 3 calendar days (72 hours) of purchase.
• The customer provides the relevant order or payment reference.
• The customer provides a valid reason for the request.
• Univoma determines that the request meets the requirements of this policy.

Non-Refundable Purchases

The following are generally non-refundable:

• Course purchases after the 3-day refund period has expired.
• Courses substantially accessed, completed, or consumed after the applicable refund period.
• Purchases where the customer simply changes their mind after the applicable refund period.
• Courses the customer chooses not to complete.
• Courses the customer does not use after purchase.
• Certifications that have already been issued or earned.
• Completed live tutoring or instructional sessions.
• Downloadable digital materials that have already been accessed or delivered.
• Merchandise, where applicable.
• Any purchase for which the applicable refund period has expired.

Duplicate or Payment-Processing Errors

Refunds may be considered outside the 3-day period where:

• The customer was charged more than once for the same purchase.
• Payment was deducted but the corresponding course access was not provided due to a technical or payment-processing issue.
• A transaction was incorrectly processed due to an error attributable to Univoma.

Such cases will be reviewed individually.

How to Request a Refund

To request a refund within the applicable 3-day period:

1. Log in to your Univoma account.
2. Navigate to My Purchases.
3. Locate the relevant course.
4. Submit a refund request, if the refund-request functionality is available.
5. Provide your order/payment reference.
6. Provide the reason for your request.

Alternatively, contact Univoma using the contact information provided below.

Refund requests must be submitted within 3 calendar days (72 hours) of the original purchase.

Refund Processing

If a refund is approved, Univoma will initiate the refund through the applicable original payment method where technically possible.

Approved refunds are normally processed within 5–7 business days after approval. Additional processing time may be required by the payment provider or financial institution.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment provider or financial institution.

Cancellation Policy

Once a course purchase has been successfully completed and course access has been activated, the purchase generally cannot be cancelled after the applicable 3-day refund period.

Pending or unpaid orders may be cancelled or expire according to the checkout system.

Cancellation of a course does not automatically create a refund entitlement.

No Automatic Refund Guarantee

Submitting a refund request does not guarantee that a refund will be approved.

All refund requests are subject to review under this policy.

Univoma reserves the right to determine whether a request qualifies for a refund based on the circumstances of the purchase and the terms of this policy.

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